Day Tours - Full payment is due upon time of booking for individuals. Group Leaders may book a trip on a group’s behalf and transfer individual per person payments to Maxima Tours as they become available.
Overnight Tours - Deposit is required within 7 days of booking. Group Leaders may book a trip on a group’s behalf however each individual must make a deposit within the 7 day time frame. The amount will be determined by the total value of the tour. Full payment for all bookings is due 45 days prior to departure. Cheques are to be made payable to Maxima Tours Ltd. We cannot accept post-dated Cheques. Maxima Tours accepts cash, cheque, Visa, Master Card or American Express as forms of payment. Overseas Motor coach Tours and Air/Sea Tour require a deposit of 30% or $500.00 (whichever is greater) of the total tour value is required at time of booking. Air Deviations and Upgrades are on a request basis only, and service fees and additional charges will be the responsibility of the passenger.
CANCELLATION:
Day Tours - No refunds will be offered for cancellation of any day trip except where cancellation insurance is purchased.
Overnight Tours- 45 Days or more prior to departure - 100% refundable
44 - 30 Days prior to departure - 25% penalty of the total tour cost or $100.00 (whichever is greater)
29 - 15 Days prior to departure - 50% penalty of the total tour cost or $100.00 (whichever is greater)
14 Days or less prior to departure (including day of departure or day after departure) - 100% penalty
Overseas Motor coach Tours, Air/Cruise Tours and Other Travel Products - 45 Days prior to departure - 100% Non-Refundable*
*Deposit on Air Tickets, and Cruise Tours, and Full Payment on Charter Flights are 100% Non-Refundable *If contracting out-sourced travel programs and suppliers for packaging, all payments, cancellations and policies of the company of which Maxima Tours contracts the travel program, will take effect and override Maxima Tours policies
*Maxima Tours will act in the capacity of agents for all Non-Maxima Tours product
IMPORTANT INFORMATION:
Maxima Tours reserves the right to cancel or alter a tour, at our discretion. Prices quoted are based on costs/rate of exchange on currency at time of print, and are subject to change without notice. Not applicable to “booked” excursions. Once a signed confirmation is received with deposit, the contract does not permit price increases. Maxima Tours acts only as an agent in making arrangements for hotels, transportation and air carriers, restaurants or any other services and cannot assume responsibility or liability for any injury, damage, death, loss, accident or delay to persons or property due to an act of default of any hotel, carrier, restaurant, entertainment, company or person rendering any of the services included in the tour. Further, no responsibilities are accepted for any damage or delay due to sickness, pilferage, labour dispute, machinery breakdown, quarantine, government restraints, weather, acts of god, acts of terrorism, or other causes beyond our personal control.
INSURANCE:
Maxima Tours recommends that all passengers purchase travel insurance coverage applicable to the type of tour and destination where coverage is needed.
Maxima Tours offers each passenger a travel insurance package by Travel Guard, Insure America or TIC. If passengers wish to decline insurance on overnight tours out of province or out of country, Maxima Tours will require that passengers sign a “decline of insurance waiver”. Travel insurance is to be purchased at time of booking only.
HOTEL ACCOMMODATIONS:
Hotels and room types are selected based on location, star rating, on-site amenities, cleanliness and service. Rates are quoted per person, based on double occupancy, unless otherwise stated. Anyone requiring special services should notify Maxima Tours as soon as possible. Maxima Tours will assist in accommodating all special request with the hotel(s) or resort(s) of the applicable tour. As special requests are a request, Maxima Tours cannot be responsible for suppliers failure to comply.
PREPAID EVENT & PERFORMANCE TICKETS:
Maxima Tours offers a wide array of Event and Performance Programs. In the instance where a package is arranged with prepaid tickets, the client is responsible for providing Maxima Tours with the full payment and quantity of the tickets required prior to booking. All ticket/venue service charges are applicable and are the responsibility of the client. Maxima Tours will act as purchasing agent, on behalf of the client, only once full payment is in the possession of Maxima Tours. All tickets are non-refundable and become the property of the client. The client is required to ensure success of departure by complying with the minimum 30 passenger count before the trip may depart. Maxima Tours reserves the right to cancel any tour 45 days prior to departure, regardless of ticket prepayment, in the event the group passenger count falls below the 30 passenger minimum. Maxima Tours will not be held responsible for location of seats, as venue will assign seating based on availability at time of booking.
BAGGAGE HANDLING:
Each tour will allow baggage handling for one suitcase per person. All passengers are responsible for carrying all hand luggage, overnight bags, coats, etc. All passengers are required to handle their own baggage through airports. Maxima Tours cannot assume responsibility of lost or damaged personal articles or belongings.
TIPS AND TAXES:
All meal and hotel gratuities, service charges and applicable taxes are included in the package price, unless otherwise stated. Gratuities for the Coach Operator, Step-on-Guides, and Tour Escorts are not included, unless otherwise specified.
DOCUMENTATION:
All passengers are responsible for carrying proper documentation while travelling. Passengers travelling outside the country of origin are required to present proper custom documentation for entry into all foreign countries. A Birth Certificate or Drivers Licence no longer act as proper documentation between the United States and Canada. A Passport or Enhanced Driver’s Licence is required. Countries abroad will require a valid passport. Passengers not of the citizenship of origin will require proper documentation by your national consulate. Each passenger is required to contact the Customs and Immigration Offices for further information. Maxima Tours is not responsible for the denial of entry by a passenger by the customs office. If denied entry, the responsibility of transportation back home is that of the passenger. Entry into a foreign country may be refused even if all required documents are present at time of border crossing. When traveling to a foreign country, be aware that living standards and conditions may differ from those found in your country of origin.
ON-BOARD MOTOR COACH REGULATIONS:
Smoking - We insist that there is no smoking on board the motor coach, at all times. Frequent comfort stops are arranged to accommodate passengers wishing to smoke. Seat Rotations - Rotation of seats will be of the discretion of the Group Leader. Tours that are Escorted by Maxima Tours, will demonstrate a “rotation of seats schedule” and is of the discretion of the Tour Escort.
ITEMS NOT INCLUDED:
All meals, unless otherwise stated, valet, laundry services, telephone calls, beverages, food not on the regular table d'hôte menu, optional sightseeing excursions, tips to the Coach Operator and Tour Escort (if applicable), and any other item of a personal nature is of the responsibility of the passenger. Airport and airline implemented fees, visas, passports, and any items of a personal nature, are of the responsibility of the passenger. At hotel check-out all additional fees and services not included in the itinerary and stated above will be the responsibility of the guest and are made payable at this time.
SPECIAL NEEDS PASSENGERS:
Any disability requiring special attention must be reported to Maxima Tours at time of booking. Maxima Tours will make reasonable attempts to accommodate the special needs of disabled tour members, however cannot be responsible in the event the requests are denied by tour suppliers, travel companies and vendors. We regret that we cannot provide individual assistance to a tour member for walking, dining, boarding and disembarking from the motor coaches, and other transportation vehicles or other personal needs. Passengers who need such assistance must be accompanied by a qualified companion.
TICO# 50018105
GST# 840526057